We hired Edwards AC to install a high efficiency Train AC unit and an APCO dual DETOX air cleaner and we were very pleased with their overall effort.
Our AC unit went out 2 days before the 4th of July weekend.
I contacted Edwards AC and they were out the next day to install the new AC so we had AC over the weekend of the 4th. The owner of Edwards AC showed up in the morning of the installation to make certain everything was going well. I was also impressed that the person that sold us the unit and expedite dthe installation (Merrill) showed up with the installer so there was no misunderstanding as to what we were promised.
Jonathan came out on July 5th to clean the drain and do the final checkup/tune-up to make sure that the AC unit was cooling properly. We were impressed with his work ethic and attention to detail during the final tune-up. We also purchased the APCO dual system air purifier which he installed at a later date. We were pleased with our overall experience with Edwards AC and the detailed knowledge that Jonathan had regarding the operation of the AC unit and the APCO system. I paln to use them in the future for regular AC maintenance.
I got home today and my AC wasn’t working. I called the company just after 5pm expecting to leave a message and hope someone got back to me or having deal with a Call center. Instead, their friendly dispatcher and was able to put a tech in route to my home and had him here by 5:45.
The tech asked me some questions and then began his diagnosis of the problem. He showed me his reading on his meter and explained what the issue is. I was worried I would have to wait for parts to be ordered and then have to take a day off work to have them come back and fix the problem.
They had the part on the truck and gave me the estimate. The price was very reasonable and he got me up and running within an hour. I had a great experience, and the best thing was that unlike my experience with some other companies they didn’t try to upsell me.
We’ve used Edwards Air, including the purchase of four units and regular maintenance, for a decade and have developed confidence in their capabilities. The owner and technicians seems knowledgeable and are personable, with Jim being the latest one to perform good work for us. While their prices don’t strike me as particularly economical, I realize that air conditioning sales, repairs, and maintenance is a field that is often costly. We’ve decided thus far to stick with Edwards Air because we believe they deal honestly and work skillfully for us. We appreciate their responsiveness when there is an issue needing prompt resolution.
Was great!!! My tech had to make a late after hours call and was amazing. Knew his stuff and solved the problem on the spot. Thank you Randy! By far the best A/C company to ask for and I wil only in the future. Thank you!!!