I got home today and my AC wasn’t working. I called the company just after 5pm expecting to leave a message and hope someone got back to me or having deal with a Call center. Instead, their friendly dispatcher and was able to put a tech in route to my home and had him here by 5:45.
The tech asked me some questions and then began his diagnosis of the problem. He showed me his reading on his meter and explained what the issue is. I was worried I would have to wait for parts to be ordered and then have to take a day off work to have them come back and fix the problem.
They had the part on the truck and gave me the estimate. The price was very reasonable and he got me up and running within an hour. I had a great experience, and the best thing was that unlike my experience with some other companies they didn’t try to upsell me.